Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***e –
Very cute! Fast shipping. I am VERY pleased and will shop here again.
S***l –
Très beaux. Reçus en 3 semaines. J’ai pris la photo quand il faisait sombre, mais les cabochons sont bien blancs
I***y –
Produit conforme
M***a –
piccolini
B***k –
Fantastyczny produkt 🙂
A***a –
очень красивые!!! продавцу спасибо
L***n –
gorgeous
L***G –
magnifique !!!
L***l –
Buon prodotto ma spedizione lenta
A***a –
bon produit
R***o –
muy bonitos
E***h –
the product is very good quality, beautifully made
J***Y –
absolutely delighted with them
L***e –
conforme à la description
C***r –
J’ai bien reçu ma commande aujourd’hui, cabochons reçus parfaitement comme décrits dans l’annonce. Produits de très bonne qualité. Vendeur sérieux je recommande, bonne communication. Que du ++++
C***T –
magnifique
A***m –
Sehr schön Lieferzeit 18 Tage
T***z –
Son preciosas
B***b –
Schöne Cabochons. Lejder waren diesmal einige Gläser verkratzt.
V***a –
I didnt receive my order but i got full refund.
C***r –
Miss leading title as you only get 50 if you order the smaller size would have ordered two packs
A***s –
Bonjour, je ne suis pas contente car je n’ai pas reçu mon article, je souhaite être remboursé rapidement
T***o –
ok
S***l –
conforme à la description…top
B***a –
It would have been better if 10 pieces were different. I see that there is such an opportunity.
M***o –
Alguno repetido 4 veces y de otros modelos ninguno
H***n –
very cute for scrapbooking
A***a –
Очень симпатичные, яркие кабошоны.
K***n –
Sehr schön danke
J***a –
very slow shipping
S***t –
good stull
Customer –
Perfect
D***a –
très jolis ! comme sur la photo
B***b –
Super, vielen Dank!
A***a –
ok
M***n –
super
L***a –
16 mm epey küçükmüş.
Customer –
Nice, thanks!
R***n –
Very nice
S***t –
parfait
N***e –
THANK YOU GOOD DEAL
A***k –
все нравится. качество хорошее. дошли меньше чем за месяц в Беларусь. придет магнитная лента – сделаю магнитики. продавец – умничка, попросила отправить, чтобы дошли к празднику – сразу же отправил и пожелал всего лучшего.
F***. –
velmi milučké
S***d –
très beau
H***a –
The product is beautiful, very fast delivery . Good packing. Thank You very much:)
S***h –
Brilliant store, great item and very fast delivery. Thank you
C***a –
expédition ultra rapide
N***g –
Snel ontvangen en zijn echt gaaf. Ik heb nu ook de grotere besteld voor op mijn scooter. Precies als op de foto zijn de kleintjes.
I***a –
Кабашоны все красивые, соответствуют описанию!Приехали быстро!
A***a –
très bon produit
D***d –
Très jolie
J***l –
good
N***g –
Super!!!
B***k –
Great Product and Fantastic Customer Service, Very Fast Shipping. Well Made. Highly Recommend. I will be buying more 4 sure 🙂 Thank you
B***r –
De super belle qualités, bien emballé et conformes à la taille choisie
Customer –
bellissimi
G***a –
good quality!Thank you store
P***p –
качество хорошее
L***n –
son muy chicas, la impresión del dibujo no es muy buena
A***a –
Товар так и не пришел, продавец вернул деньги…
T***E –
ok
T***l –
Exactly as the pictures. Beautiful
D***a –
cute,thank you the shipping was super fast,thanks!
J***T –
articles conformes à ma commande un seul regret les cabochons ne vont pas par paires voulant monter des boucles d’oreilles je commande donc un deuxième lot merci
K***t –
Beschreibung super, innerhalb von 3 Wochen angekommen und gute Qualität!
E***a –
очень здоровские! буду заказывать ещё.
H***r –
Beaux petits cabochons pour faire des petits bijoux
J***T –
c’est la deuxième fois que je commande cet article, commande livrée sous 15 jours, je recommande ce vendeur
E***a –
кабашончики получены, аккуратные. спасибо продавцу.
A***a –
magnifique cabochon résultats au top
F***s –
super merci
M***o –
Fast shipping. Thanks
S***a –
Thanks, received 🙂
K***i –
obj. 7/8 , prislo 23/8 – som spokojna
R***x –
non specifica la quantità che arriva.me ne sono arrivati 9 misura 25.comunque carini
P***s –
super *****
M***n –
perfect
N***i –
magnifiques
C***e –
arrivé en 14 jours parfait
T***z –
Me encantan pediré mas
Customer –
So pretty
Customer –
Nice and cute, thanks!
C***e –
parfait reçu en 18 jours
I***a –
Супер!!!
F***S –
Très joli j’adore merci