Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***r –
I love it. It looks really nice. It is delivered nicely packaged with some polishing cloth and a cute little gift. Thanks. Very nice.
S***n –
beautiful!! fast shipping. I recommend to buy from this store
P***a –
Muy bonito y envío muy rapido
S***o –
Спасибо!
M***k –
디자인도 좋아요. 반지 및 팔찌등과 세트로 구성했으면 좋겠네요.
D***v –
шикарно
R***i –
Nice
O***a –
полностью соответствует описанию
L***n –
excelente
Customer –
Another nice piece of jewelry. I also have the ring. Thank you!
S***C –
It is really beautiful, the package is really original and came perfectly with a special handkerchief.
D***y –
Изумительно красивое колье. Нежное и стильное. Спасибо продавцу!
G***t –
очень милый. миниатюрный, как на фото. нежный и тонкий. есть проба. банан и салфетка для протирания в подарок.
N***r –
El producto llegó rápido y es tan bonito como se muestra en las fotos. Muy contenta con la compra.
E***a –
Невероятно красивое украшение. На шее смотрится нежно, невесомо. На обратной стороне стоит брендирование и проба.Это мой 3 заказ у данного продавца, никаких нареканий. Доставка быстрая, с отслеживанием. Упаковано замечательно. На подарок отлично подойдёт. В подарок бананчек. В прошлый раз были серьги. Все украшения с изюминкой. Рекомендую.
D***k –
The products arrived quicker than I expected. Not only the products but also the packets are artistically beautiful. Definitely recommend store.
K***o –
Просто в восторге! Кулон мне очень понравился. Выполнен качественно и аккуратно. Очень нравится идея и дизайн. Был упакован в оригинальную коробочку, также была тряпочка для протирки украшений. Вместе с колечком, которое покупала из этой серии, посылка пришла в небольшом конверте. Спасибо продавцу. Желаю удачи и процветания!
I***v –
шикарно
V***i –
splendido, arrivato in anticipo e con un simpatico peluche in omaggio
T***n –
necklace true to picture. unique design.
N***a –
точно как на картинке. очень красиво и хорошего качества. серебро
M***z –
Joyita para el cuello con el sol ,la luna y el pequeño dibujo de un cuadro famoso que me encanta . Gracias señor vendedor.
M***a –
Не рассчитала , цепочка коротко вата. Милое украшение. Шло долго
O***a –
Очень милое, но очень короткое. Продавец подарил маленькие сережки. Очень приятно. Доставка очень быстрая!
Customer –
Все, как на картинке! Качество 10/10) очень аккуратно, стоит проба) в подарок положили бананчик. Так же специальную салфеточку для изделия) буду заказывать ещё, однозначно!)
N***j –
Very fast delivery!!! Good quality product
P***C –
All good
K***r –
Thank the store for the little suprise.
E***i –
Ordered on 26.04, shipped on 28.04, received on 07.05, super fast free shipping! Bought the whole Van Gogh’s set on offer for 39.33$ and it’s totally worth it!
Customer –
Товар соответствует описанию, пришёл очень быстро, очень окуратно упакован, в подарок-серьги и маленький плюшевый бананчик, я осталась довольна.
M***i –
spedizione rapidissimo, prodotto fatto veramente bene, sopra ogni aspettativa. fa una bellissima figura al collo e il venditore ha invitato un simpatico omaggio, un piccolo peluche di cui sono innamorata
E***o –
very beautiful! I love it. arrived so fast! also love the goodies you send me thank you so much, very kind!
M***u –
Necklace is beautiful and good quality. Seller also gave a pair of free earrings and toy. Thank you Seller.
A***m –
Very fast delivery – 2 weeks. Beautiful
U***e –
excellent
S***a –
Очень красивое!
L***z –
Llegó en 2 semanas y media. Más bonito aún en persona y el paquete traía unos pendientes y un mini peluche de plátano de regalo. Súper contenta, gracias!
D***y –
Качество отличное, необычная упаковка. Продавца рекомендую, трек отслеживался.
A***l –
perfecto,viene con una extension
S***g –
very very beautiful.
Customer –
Collier très fin. Plutôt pr jeune filles
T***n –
As usual, fast delivery, excellent quality. Great packaging. Recommended.
O***a –
Самая лучшая покупка не али. Красиво, нежно. Намного дороже другого серебра, что я тут заказывала, но надеюсь не зря, продавец вроде бы хороший. А, ну и да, пришёл заказ очень быстро, менее чем за 2 недели
Customer –
beautiful necklace, very fast shipping. I recommend to buy from this store
E***R –
Very nice product, good quality for the price.
E***k –
Nice piece of jewelry. Arrived in 2 weeks.
A***v –
Посылку отправили быстро, доставка 25 дней. Покупкой доволен, ЗДЕСЬ НАШЕЛ ЕЩЕ ДЕШЕВЛЕ https://clck. ru/EeskT (уберите пробел после точки) Покупаю у этого продавца не первый раз, всегда все хорошо упаковано и нет проблем с качеством. Всем удачных покупок 😉 ★The parcel was sent quickly, delivery 25 days. Happy with the purchase https://clck. ru/EeskT Buy from this store not the first time, everything is always well packaged and no problems with quality. All good shopping 😉 ★Un paquete enviado rápidamente, la entrega de 25 días. Comprador, https://clck. ru/EeskT Compro a este vendedor no es la primera vez, siempre, todo bien embalado y sin problemas con la calidad. Todas las compras acertadas.
A***s –
ME ENCANTA es pequeño y muy sencillo, de muy buen material.
K***v –
все пришло четко, продавца рекомендую!
V***d –
le collier ne fait pas 39 cm comme indiqué mais 41 cm au plus court donc un peu grand pour moi il est très beau et je recommande
Customer –
Good store… good transaction…
F***r –
Doskonałe. Bardzo ładne i pudełko jest do tego świetne. Bardzo szybka przesyłka.
E***a –
Lindo!
M***z –
Super
M***a –
Ожерелье необыкновенно красивое, заказывала набором ожерелье+колечки (2 шт.разные по ширине)+браслет+серьги (все из одной серии), безумно понравилось абсолютно всё! Брала с подарок, теперь закажу себе ))))
Customer –
качественное изделие, советую
F***r –
Beutiful! Will wear with big pleasure
M***i –
Nice
Customer –
The parcel has arrived in advance and the necklace is absolutely beautiful. Seller highly recommended.
K***d –
The charm is a little small. Hard to tell what it is without looking very closely.
Customer –
Very nice, but it is less thick than the photo
E***i –
I prodotti sono arrivati in circa 2 settimane, sono bellissimi, come mostrati nell’annuncio. le mie foto non rendono la loro bellezza. il venditore è stato super gentile e mi ha omaggiata di un paio di orecchini sempre in argento. fantastico.
Customer –
Amazing but I want a banana 🙁
M***o –
Мило, в упаковке с салфеткой
L***N –
So beautiful necklace ! This shop is a jewel !
J***j –
hermoso
E***o –
I love so much this jewel, thank you. very fast delivery
M***K –
Thank You!
P***o –
La gargantilla es preciosa, muy cuidada. El motivo central es ligeramente más pequeño de lo que parece en la imagen, pero muy bonita. Compraré de nuevo.
M***h –
Посылка пришла быстро. Ожерелье небольшое но качественное. Проба норм. Куплю у них еще что-то.