Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***k –
неплохая бутылка. но был бы на ней дозатор как на спортивных бутылках, вообще отлично было бы
A***G –
Бутылкой даволен.
T***g –
The store takes quite some time to process the orders and get it landed. Lead time was roughly 23 days from the date of order.
M***k –
Thank you
A***a –
Nice!
V***A –
Очень быстро пришло. И большой, пластмассой
R***g –
спасибо большое
C***o –
Product was as described in the picture. Had problems with the shipping which I was aware of for the country of destination and the dates I placed my order (holiday season), but Angelina was very nice and respond in a timely manner all my questions and concerns. I’ll highly reccomend this supplier.
A***v –
Отличные бутылки! долетели в целости и сохранности. Не протекают, не имеют неприятного запаха, все выполнено качественно. Заказал еще парочку для презентов.
T***k –
good
G***s –
Took forever to receive the bottle but i am very satisfied! Thank you!
I***S –
Толькл получил заказ. Позже напишу отзыв.
Customer –
Шла 1,5 месяца. Все целое
I***a –
чуть-чуть подтекает с крышки. Но в целом интересная вещь.
A***e –
red is pink
Y***a –
Доставка три недели. Посылка отслеживалась от и до. Очень крутая бутылка! Легко разбирается на несколько частей, что упрощает процесс мытья. Продавец ответственный, контактный. Рекомендую товар и продавца.
I***a –
Симпатичная бутылка, есть свои нюансы: пластик плохо пахнет, за неделю не выветрился, в петельку в крышке рука пролазит с трудом,
Customer –
beautiful thanks i love it
Customer –
Great bottle
D***s –
product is as described.
R***l –
Very Good Seller! Quick on time delivery!
Y***I –
good service and communication , fast shipping , best store thanks
D***o –
Вообще отличная бутылка,сфоткать не смог,но прям отличная,закажу ещё
I***r –
great idea for bottling
L***A –
Бутылка скорее розовая чем красна, а вот верёвочка красная. Имеется неприятный запах, надеюсь после мойки пройдет. А так вроде норм :))
L***a –
Love this bottle, three rings seal it tightly, great quality, it looks exactly like what I ordered! The shipping took a few weeks, but 20 days is better than 30, and it meets my expectations.
N***a –
Очень быстрая доставка!2 недели до Санкт-Петербурга. Все качественно.
J***s –
мне товар очень понравился…
A***k –
отличная бутылка, не протекает, выглядит отлично
F***a –
Came fast, very pretty
T***k –
Беру бутылку не первый раз. Сначала брала племяннику, ему понравилась, и я решила взять себе. Бутылка хорошая, все нормально вот только крышка в закрытом виде немного перекошена. Была плохо поставлена резиновая прокладка. Я ее поправила, но крышка все равно ровно не закрывается.
Customer –
Very good
Customer –
în realitate butelia este foarte masivă
N***a –
Бутылка протекает в местах закручивания, но лимонную воду делать очень удобно.
R***v –
Good
A***k –
I’m happy.
A***i –
super lahe ja mõnus
Y***I –
good service
Customer –
Envío muy rápido. El producto es tal y como se muestra en la imagen.
I***a –
Бутылка пришла в Харьков за 17 дней. Качество хорошее.
C***e –
ok
G***g –
Спасибо! Бутылка супер! Не протекает)
S***n –
good
Customer –
good
A***o –
Got a few bumps on the cap.
M***s –
isvaizda,nebloga,dar nepatikrinau
M***s –
isvaizda nebloga,kvapo nera lyg ir geras,nepatikrinau sandarumo
Customer –
satici tez gonderdi. ama su qabi şuşeden olsaydi ela olardi.
K***n –
Nice
Customer –
Fast ship good product.
J***K –
The product arrived to destination early than I expected. Keep up a good work. I will come back for more ! Thank you !
U***r –
Looks great and does what it is supposed to do.
Customer –
Good delivery times. Nice product.
K***v –
Хорошая бутылка. Везде силиконовые прокладки, не течет. Половинки лимона как раз на бутылку. Нижняя часть может служить стаканом если из горла пить не нравится. Веревка лишняя по-моему.
R***r –
Все good. Товар соответствует) пришло быстро)
R***r –
Пришло быстро, товар соответствует)
L***u –
arrive quickly. no leaks. very happy with my choice…
N***a –
Отличная бутылка, покупкой довольна. Температура продукта -20 +120 градусов Цельсия. 700мл.
L***s –
Slight issue with sending the wrong colour but this was resolved to my satisfaction. Thank you for your prompt contact. Drink bottles are awesome – my daughter loves hers with flavoured tea bags.
M***s –
quality looking product misses loved it will buy with you again
B***m –
awesome, fast, I like it
N***i –
جدا رائع
Customer –
Very good and practical. It is exactly in the Picture! I love it!!!
T***k –
correct
S***n –
Быстрая доставка, отлично выглядит бутылка, хорошее покрытие с середины до верха ,очень понравилось,даже не пахло дешевым пластмассом,как это обычно бывает , советую
G***t –
Danke!
N***T –
Все Ок !
S***z –
Well pack, look very very good and good quality. Thanks Arrived lest than 3 weeks!
L***h –
Приехало за 13 дней, упаковано хорошо. Вроде все качественно