Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***p –
Genial 28 Nov 2018 08:35
Customer –
Ottimo 06 Dec 2018 09:07
M***p –
Goods arrived in 22 days. The goods correspond to the description. Thank you for sending. 09 Dec 2018 23:57
M***o –
nice nice perfect for my nails and school nail 17 Dec 2018 11:13
J***a –
Muito boa envio rápido e produto de qualidade nota 10! Além da rapidez. informo que os correios não cobrou a “taxa” de 15r$ . Acho que devido ao meu código de rastreio não ter como rastrear. 18 Dec 2018 14:20
Q***a –
veio rápido. conforme o descrito e o vendedor foi muito atencioso. 19 Dec 2018 02:09
Т***а –
доставка в Ленинградскую область месяц (10.12.18 заказ, получение 10.01.19). пришло вроде целое. проверю, допишу. отправлено сразу, с продавцом не общалась 10 Jan 2019 09:10
H***g –
отличные типсы,мега быстрая доставка 7 дней!огромное Спасибо продавцу за качественный товар и хорошую упаковку при пересылки! 22 Jan 2019 06:30
M***G –
Отличные типсы 21 Jan 2019 10:02
A***a –
Came protected, different size nails are in different bags, fits well on a nail. Great! 04 Feb 2019 03:46
S***a –
Ótima super recomendo. veio bem embalado..muito bom esses vendedor..logo comprei mais. 29 Jan 2019 17:33
M***a –
i really like this nails.. they are matching my size of my nails but it is not suitable for someone who has very small nails.. perfect match for me 28 Jan 2019 11:00
U***t –
I am very happy with this purchase. It came super fast. And just as described. I recommend. 05 Feb 2019 11:25
L***l –
Lovely 17 Jan 2019 02:04
A***r –
спасибо продавцу. пришло очень быстро в краснодарский край, меньше месяца. 21 Jan 2019 09:45
M***a –
23 dias corridos chegou, maravilhoso . 15 Feb 2019 08:40
D***s –
Virkelig god negle, massere forskellige størrelser, perfekt 16 Feb 2019 11:01
U***s –
Ordered 12-24 . Received 1-11 . Exactly as ordered ! Will give an update when I actually use them . 11 Jan 2019 17:07
S***z –
Very good 25 Feb 2019 22:47
A***n –
Очень быстрая доставка. Спасибо продавцу 17 Mar 2019 23:21
Customer –
Llego en buen estado y rápido antes de la fecha q corresponde 19 Mar 2019 08:12
M***a –
Pretty fast shipping, I would upload pictures but I’m too lazy 01 Apr 2019 18:00
R***D –
I’m very satisfied excellent delivery excellent store perfect product ******* 7 stars 08 Apr 2019 03:24
R***z –
muy bien embalado exactamente lo que pedi muy contenta con el vendedor gracias hay van las fotos 04 Apr 2019 11:52
A***u –
am so happy with your service . I got it in just 8days 16 Apr 2019 08:25
Customer –
Produto chegou super rápido, menos de um mês! Ótimo compra. Comprarei mais vezes. 18 Dec 2018 03:50
T***s –
Segunda vez que compro. muito bom chegou rápido dessa vez. eu recomendo 09 May 2019 06:23
C***o –
comprei dia 07/04 chegou dia 11/05 muito bem embalado produto de ótima qualidade respondeu a todas as minhas espectativas vendedor super honesto recomendo o vendedor não tive taxa dos correios 11 May 2019 17:01
M***i –
Parecen de buena calidad, todavía no las probé, actualizo cuando lo haga 13 May 2019 05:13
L***e –
very good!! thanks
C***e –
Estoy muy feliz ya que llego a chile mucho antes de la fecha! El producto es igual a La foto, me encanto.
J***r –
I love how it come in different sizes. Great product
Z***e –
Ok
M***e –
Great, come in every size you need, haven’t tried them yet, every quick delivery
Customer –
Bien reçu….c’est très bien
Customer –
bien recu… c’est très bien
L***z –
ok
P***e –
order more
L***a –
Muy bien empaquetado todo mi pedido. Gracias! Bien vendedor.
H***a –
Demorou mais do que o tempo esperado e prometido. mas de resto o produto é de boa qualidade preço recomendo.
W***d –
bien arrivé a temp bien emballé qualité top
P***h –
great!
S***s –
Obrigada satisfeita
Customer –
От 0 до 3 – на данный размер спрос маленький. Надо уже типсы изготавливать. А так все хорошо.
V***a –
Did not get the product but store paid the money
P***p –
Perfect
M***m –
Продавец хороший. С момента заказа и до получки прошло около 4 недель. Товаром очень довольны.
F***r –
Reçu avant la date prévu bon états
C***a –
Super good quality tips
L***l –
llegaron muy buien
F***r –
Viene sin pegamento y sin instrucciones de cómo usarlo.
M***s –
perfect nail tips, with glue edge soft/medium hard
Customer –
Came sooooo fast! About a week to Australia. Cant wait to try!
Z***e –
Hola me llego todo como lo pedi, no tardo tanto en llegar aungue todabia falta que me llego otras cosas mas que pedi espero que este al llegar. Estoy muy contenta porque es iagual al de la foto. saludos
Z***e –
Me llego todo como lo pedi y estoy muy contenta. Gracias y su envio no demoro mucho saludos
M***z –
very nice
M***i –
It looks good, i will post pictures when i try them!
K***a –
ногти классные,пока в деле еще не пробовала. доставка 2 месяца 14 May 2019 10:37
G***a –
ok
C***e –
Item came as described but, shipping took a while.
S***s –
Mooi natuurlijk. Stevig maar niet te stug.
J***k –
Produkt zgodny z opisem
O***l –
Todo bien, lo pedí el 7/9 llego el 30/9 tal cual la imagen! Satisfecha. Lo recomiendo
Customer –
Bien
D***a –
Super fast shipping not yet used but look great, highly recommend store! Will buy again
Customer –
Отличные типсы.
M***a –
cest ma deuxième commende les capsules sont vraiment super
J***z –
excelent quality and arrived before than expected, very fast delivery
R***S –
Excellent
A***n –
bien gracias
G***t –
im soo happy theyre just as described!
P***X –
Parfait
C***o –
No usadas aún
Customer –
OK
Y***y –
bien
C***r –
Parfais
C***t –
brilliant
F***r –
produit arrivé bien emballé et même avant la date prévue
P***s –
super snel
Customer –
goed
C***e –
Merci bien reçue a 100% très bon vendeur encore merci pour ton servir .
A***R –
Very lovely,thanks for the gift
E***m –
muy buenas
N***a –
Все славно. На долго хватит. Пришло быстро
F***r –
Çok hızlı kargo teşekkür ederim
T***t –
perfect and fast
B*** –
Took like a week or two to get ! Overall I love it ! Thanks store
K***x –
j’ai reçue ma commande j’aime beaucoup hâte de faire mes ongles
Customer –
très bonne capsule
S***n –
exactly what I wanted
O***u –
they are really nice ..and I got free gifts..thank you so much …I really recommend the store
R***a –
très beaux ongles j’adore
Customer –
Быстрая доставка , меньше месяца. Все соответствуют описанию
N***a –
В этот раз пришло быстро
K***m –
Ürün çok geç geldi.
K***a –
not the first time i ordered…very good material and nice texture! i love it
C***n –
me gustan pero no pense que eran tan curvas pero esta bien
T***r –
Ok
C***u –
Très bien
K***r –
Rapide bon merci
U***y –
It was exactly what I expected and it came super extremely early I order it on September 27 it was expected on October 17 to 31
N***a –
Заказала 17.09 получила 17.10. Спасибо за ответственность продавцу. Рекомендую.
B***u –
Correct as described. Looks good.
K*** –
Good
A***s –
exactly as listed. great selection in sizes
G***f –
chegou bem rapido… produto muito bom… amei
C***n –
tirnaklar tam istedigim gibi ve cok kaliteli
L***l –
доставка месяц. разные размеры. рекомендую.
A***z –
Muy bonito llego rápido
S***s –
is goed
M***s –
Everything is great. Came well packaged and the product fits the description – different sizes and the color fits. The quality is great!
Customer –
ürünler tam geldi. ama çok geç. teşekkürler
S***s –
Just like on the pics. Nice!
S***h –
Really great quality! Arrived within a couple weeks. Very satisfied
S***h –
Great quality, arrived quick
P*** –
Han tardado 1 mes en llegar a España, en principio tienen buena pinta, pero habrá que comprobar si durabilidad cuando las lleve colocadas.
N***s –
Se tardó 3 meses en llegar pero es de muy buena calidad y el paquete en perfecto estado
M***t –
Быстрая доставка хорошее качество