Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***e –
Geniales
L***a –
красивые, спасибо
O***a –
думала будет больше. хотела на собачку молнии рюкзака повесить. Но увы ..только как серьги.
T***e –
Au top
A***i –
I ordered 7 of those earrings and they’re absolutely awesome !! They’re not big ( ~ 3 cm / 1 inch ) but it fits the description. They’re printed on both sides, they’re thick ( ~ 3 mm ) so they’re not as fragile as they look ! Really happy with my purchase 😀 The only negative point I can think about is that they don’t come with a “stopper”, so you may lost them. Personnaly, I use stoppers from earrings I already own, and that does the trick ! 🙂
S***n –
j’adore!
T***o –
Loved them!
W***k –
They’re very cute! Exactly as show. Pictures are on both side. Light weight. Highly recommend. Thank you
E***m –
Son como en la foto y no pesan. Una pasada, los recomiendo
O***v –
Серьги классные и качественные. Рисунок яркий. Шло 2 месяца до Ростова на дону.
M***o –
Пришли сережки, принт, как со струйника. Но качественные.
U***m –
ok
C***o –
son divinos!!! voy a comorar más!!!!
P***a –
genial
C***m –
amazing design, they’re very lightweight and good quality
Customer –
Es lo que esperaba y están muy bien
G***b –
Super nadruk bardzo ładny nie wiem jak z trwałością ale wyglądają bardzo dobrze.
K***s –
brilliant!
B***e –
parfait
U***k –
Well worth every penny
D***d –
pretty
S***z –
Es la cuarta vez que compro en esta tienda, perfecto siempre
S***c –
Same as previous
S***e –
Ordered April 15, dispatched, left warehouse and left country of origin all on April 22 (then oddly had it leaving the warehouse for a second time April 24) then no further tracking until I received in my mailbox today May 15, so exactly 30 days shipping. I was a little surprised to find the earrings are flat, reminds me of “shrinky dinks” that you’d color and bake as a child and they shrunk for you to hang in a window:) I somehow thought they were more 3D, like little resin characters or figures. Still, they’re cute and look exactly like the photo, just flat 😀 I don’t think I’ll order many more items from stores using Yanwen. Not only does Yanwen take longer than e-packet, China post small packet, SunYou etc but every single item I’ve ordered that should have shown but hasn’t was sent Yanwen. Luckily I’m buying small items like jewelry & beads, but still annoying to wait so long only for it not show at all. Regarding earrings, I’m satisfied & think 30 days is fair shipping time <3
A***t –
super
R***a –
super
B***s –
muy bonito tal cómo está en la imagen
C***s –
double sided.very nice
Customer –
Очень хорошее качество, посылка отслеживается, не много дольше срока, но это местная почта виновата.
S***s –
great
Customer –
good service
P***a –
Super
R***o –
Increíbles son mas bonitos en mano que en la foto
F***f –
Meine Frau ist begeistert
E***y –
perfectos
J***n –
tb
R***s –
cute little earrings in 2D but on both sides printed. Wife loves them, something else then standard usual earrings. it was packet good and we therefore also highly recommend this store. Next order will come soon.
M***n –
j’adore
D***s –
love them! will order more!
U***r –
Very cute. Exactly as described.
C***z –
very cute
M***a –
me gusta
G***p –
как на картинке
S***G –
Iguales a la imagen. Buena calidad. Envío rápido. Contenta con la compra.
Customer –
I love them, perfect novelty earrings for Halloween. Seller shipped quickly and packaged items carefully.
S***G –
Igual a los de la foto. Son un poco más grandes de lo que suelo usar pero me gustan mucho.
A***r –
Great quality,highly recommend store
Customer –
Very satisfied. Fast shipping and super cute earrings!
N***u –
товар соответствует описанию…доставка быстрая..рекомендую
L***l –
muy bonitos. volveré a escribir opinión dentro de varios meses a ver qué tal la calidad
F***a –
So cute! Perfect for Halloween!!
A***a –
EXCELLENT
O***a –
Очень милые ! На Хелоуин самое то !!!
J***a –
son muy bonitos
O***a –
identico
M***a –
Очень красивые, спасибо
E***t –
Chulisimos. Económicos. Muy bonitos
N***t –
parfait
S***n –
Awesome creepy earrings! Love em
J***r –
really nice thank you xx
A***e –
very high quality and so cute !!
A***a –
Very nice!
A***a –
Классные сережки! Мне очень понравились
S***d –
Hyper joli 🙂
V***n –
unfortunately 1 pair broke, hope we can solve this matter