Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
beautiful, very good quality
J***n –
Fast Shipping-Great Service
S***r –
Great item! My third order. Love this store.
Customer –
Пластиковые. ехали долго.
E***a –
отличные. переживала за качество печати. зря.
M***r –
Thank you! As described!o. …..
Customer –
perfect
D***d –
+thanks+
Customer –
Preciosos. El dibujo muy vistoso y colores muy bonitos
S***p –
very cute.. Nice bright colours.
Customer –
ha tardado un mes
Customer –
ok
I***d –
En plastique.Image des 2 côtés. Attention à la taille 2cm. Très fidèle à l’image.
C***o –
Nice pair of earings. Dealer is serious
Customer –
I love these earrings! Excellent service. Perfect, thank you!
E***r –
fab
M***a –
Ok
H***z –
Perfecto
A***n –
delivery 35 days to Australia. cute for the price
S***r –
One of the BEST SELLERS. All products are High Quality Excellent costumer service. Fastest shipping to Canada. Highly Recommended!
C***s –
très jolies <3
N***z –
pedido igual a la imagen buena calidad aros pequeños muy recomendable llegaron dentro de la fecha en su paquete
K***a –
muy bonitos y coloridos
Customer –
great thanks
Customer –
very vibrant
H***e –
superbe!!!
Customer –
love these
Customer –
pensé que eran en relieve pero son de plástico pero no están mal
K***k –
Thank you for your fast shipping and great items! I’ll buy again from you. AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
M***a –
elle son géniale. elle sont recto/verso identique. très légère
A***o –
Серьги отличные. Очень красивые и яркие! Спасибо большое продавцу за быструю доставку и качественный товар. Мои наилучшие рекомендации и пожелания
C***o –
muy apenada con el vebdedor…dude de el porque tardaron mucho tiempo…lamentó, Sr. vendedor aberlo molestado….Mil disculpas
T***i –
соответствует описанию. до Алматы доставка 2 недели. рекомендую
P***a –
genial
M***n –
Класні
E***v –
прикольные сережки, племяннице понравились!
S***z –
Es la cuarta vez que compro en esta tienda, perfecto siempre
V***s –
Store recommended !!!!
Customer –
great item. 🙂
J***a –
preciosos
C***t –
conforme a la description
E***a –
Preciosos!!! Volveré a comprar seguro!!!
A***k –
absolutely beautiful. love them
Y***o –
buena
M***c –
All happy out.
J***a –
Excelentes
J***a –
Vendedor de fiar.
S***a –
adorable and a perfect size! I love them! Thanks!
A***u –
Meh… Plastic
D***y –
nice
S***A –
TODO OK
K***e –
Great value and quality.
Customer –
very good well made fast delivery
M***h –
красивые, пришли в Нидерланды за две недели
A***A –
Как на фото. Рисунок с обеих сторон. Доставка чуть больше месяца.
J***h –
Дошло за месяц до Киева. Кинули в почтовый ящик. Сами серьги яркие, но это как печать на них. За их цену одеть 1-2 раза на праздник самое то
Customer –
Conforme à la photo. Commande reçue rapidement
Customer –
sa va
R***r –
Excellent product, fast delivery. View and quality as in the picture. Earrings pattern on 2 sides, pendant on 1 side. Seller and product recommend
V***t –
+++++++++++
M***t –
Exactly as picture! Delivery in 2 weeks to the Netherlands
Customer –
Cute!
A***r –
Beautiful earrings. Thank you very much.
A***r –
I love buying from this store. Items are high-quality and beautiful. Shipping is very fast. Thank you.
N***a –
все как на картинке, товар шел 1,5 месяца.
T***r –
great item wonderful colours will buy again from this store
K***e –
Cute
C***z –
Me encantan son super bonitos recomiendo al vendedor compraré más
D***s –
5*****
A***a –
Bon rapport qualité prix
J***r –
really nice thank you xx
Customer –
preciosos. gracias
V***v –
Отлично смотрятся для тематической вечеринки!))))
G*** –
Хорошие, как на фото , рекомендую
K***e –
Perfect
D***a –
ok
A***n –
Jolies
V***e –
realmente lindos y bien empaquetados, gracias!
Customer –
thank you
L***z –
Awesome love them !! Arrived super fast
A***a –
Красивые, рисунок двусторонний.
M***z –
Preciosos y perfectos y llegada muy rápido lo recomiendo 100%
V***z –
muy satisfecha con mi pedido. llego bastante rápido. muchas gracias!!
L***i –
Molto belli grazie