Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***s –
Cheaply made but for the price it is good … came super quick in post and well packed
R***a –
igual a la descripción y llego en el tiempo estimado recomiendo al vendedor.
A***s –
Not crazy about lock system, if you are going to walk with this pendant it will not hold in 1 piece. At the rest fine, but I think it worth less money, to be honest…
S***o –
igual a la descripcion son preciosos volvere a comprar
Customer –
collar muy bonito igual que en las fotos
V***o –
It looks really nice. Really happy with the purchase
C***z –
El producto es como se describe todo bien gracias al vendedor.
M***z –
es precioso como en la descripcion llego antes de tiempo la cadena, es perfecta de largo ni muy corta ni muy larga
V***a –
Objednane 9.6 prišlo 1.7 produkt ako na obrázku odporúčam predajcu dakujem
V***a –
Están hermosos!!!! Llego muy rápido
Y***A –
Maybe not the most robust , but a nice item 🙂 fast shipment
M***n –
Я в захваті!!! це просто крута річ! яка дуже приємно здивує кохану людину! якість супер! рекомендую!
Customer –
Muy chulo. igualito a la imagen. Gracias!! ha tardado 15 días en llegar.
D***o –
Casi como se ve es pesado la cadena es corta caben 4 fotos
C***z –
Muy bonito y ha tardado poco en llegar
K***k –
гарна підвіска, красиво дивиться. я задоволена, дякую
L***s –
Excelente. me encantó estoy satisfecha, ahora solo faltan las fotos haber como quedan pero muy bonito, el vendedor muy atento y llegó muy rápido ..
C***o –
Es bonito queda un poco doblado pero por el precio esta mut bien lo enderece facilmente.
E***n –
Hermoso tal cual la descripción
F***v –
Товар соответствует описанию и прибыл в указанный срок
N***o –
Рекомендую продавца, быстрая отправка. Товар как на фото, посылка пришла в указанный срок. Всё понравилось. Спасибо за товар
V***a –
nice product
K***h –
got it within 30 days. not so happy with it, cox it doesn’t look so new. looks like color had been scratched out a little bit, or maybe that’s how antique jewels look like
J***n –
Besteld op 19 juni, ontvangen op 25 juli dus ongeveer 5 weken levertermijn naar België. Deze levertermijn is normaal voor onze regio. De medaillon was verpakt in een plastic zakje en beschermd met bubbelwrap waarna het werd verzonden in een gele papieren bubbelenvelop. Het item is volledig zoals beschreven, werd getest en goed bevonden. Ik vrees wel dat je het niet teveel open en dicht mag doen want de sluiting lijkt fragiel. Al bij al ben ik zeer tevreden dus ik zal nog wel eens bestellen in deze shop.
E***a –
Дошла за 3 недели. Симпотичная)
R***o –
pedido llegó en menos de 2 semanas, muy lindo el colgante, me encanto
G***a –
Just as shown in the pictures and quick delivery, very happy!
S***a –
Es bonito, recomendable. Muchas gracias!!!!
C***S –
producto igual que las imágenes, entrega en fecha y muy bien embalado , muy bonito tamaño perfecto
O***v –
очень красивый) как на фото, всем предлагаю. Упаковка тоже в отличном состоянии
K***s –
Noce necklace, very happy
L***a –
tardó 20 días
A***a –
Невероятно красивый кулон. Пришел целый. Очень нравится. Носить возможно не буду,но как память это потрясающая вещь. Всем советую к покупке и рекомендую продавца! Огромное спасибо.
L***a –
O diâmetro mede 1,7cm.
A***f –
Article reçu rapidement en France, très joli mais un peu fragile. Je suis tout de même très satisfaite de mon achat.
G***g –
Посылка отслеживалась хорошо спасибо, всё целое, замечательное интересное украшение ✌️
T***z –
me llego antes de la fecha
D***a –
muy lindo pediré mas
G***a –
Ha tardado 12 días. Todo perfecto me encanta.
A***r –
lindo igual a descrição, estou feliz c mh corrente
D***a –
Bien en relación calida-precio.
N***h –
все как в описании и на картинке
Customer –
produit reçu après 41 jours bien emballé merci
Customer –
Great pendant.
C***m –
Llego bien muy lindo un poco demorado
Customer –
bello, igual como lo imaginé
Customer –
reçue rapidement joli collier
J***a –
se ve de muy buena calidad
Customer –
está muy bonito
S*** –
sympa
J***t –
hele mooie hanger alleen valt snel los helaas 1.5 week levertijd
B***u –
well received really fast shipping I love it thanks to the store I recommend
Customer –
Sehr lockerer verschluss
N***i –
piccolo x mettere foto ma carino
P***p –
Cute necklace. Place for photo us smaller, but it is still ok. I am satisfied
K***u –
perfect for the money
R***r –
Всё норм! денег стоит !!!! надо сразу обжать крепления, или суперклеем помазать ато шпиньки вываливаються
P***n –
Mooi alleen sluit het kogeltje niet helemaal.
A***a –
nice quality
M***a –
Towar zgodny z opisem. Podoba mi sie.
L***n –
come nella foto
V***z –
Very nice
M***y –
товар соответствует описание
J***e –
goed
V***v –
все супер
V***v –
супер спасибо
P***r –
Produkt był uszkodzony, ale sprzedawca zachował się super i zwrócił pieniądze.
E***k –
Geç geldi ve gümrük vergisi ödedim. Güzel
M***r –
opened great looks beautiful
Z***a –
beautiful…easy to use…thank you! 🙂
M***r –
Excelente producto.
P***v –
Заказывала антикварное серебро по цвету, пришли немного разные, но это не страшно. Одну маме подарю, вторую себе оставлю. Фото еще не клеила, размер замерю и чуть позже дополню отзыв. Занятные вещицы, похожи на сказочные сокровища)) Достаточно тяжелые. Заказом довольна.
R***Z –
está hermoso mucho mejor de lo que esperaba