Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***z –
son muy hermosas .gracias!
N***n –
sau gần 2 tháng chờ đợi, hàng đã về. hơn cả mong đợi, mặt đá to.
Customer –
Bellissimo, più grande di quanto mi aspettassi. Consigliato
M***a –
Подвеска большая, больше как кулончик. Все камни на месте, очень красивая.
S***r –
Wie beschrieben
J***a –
Muy grande. Sería más bonito más pequeño.
E***o –
Muito bom produto. Recomendo a todos.
A***o –
Très joli collier!
A***a –
really good package. Great quality of necklace. Thanks to store!
N***a –
Просто супер,очень красиво
Customer –
I never received my item after 3 months. The store was very communicative I’m returning my money.
C***a –
Beautiful necklace, very happy, I hope the quality lasts.
K***Z –
Esta súper bonito mucho mejor que la descripción
K***k –
Заказ не пришел, написала продавцу и он выслал повторно. И на конец пришла моя балерина, красивая, все стразенки на месте. Рекомендую.
Customer –
😉
S***l –
Thanks for Refund my money back
B***o –
very happy with my purchases…this is my third time buying from this store….
Customer –
Very beautiful necklace.Product exactly like the picture.Very satisfied.
E***s –
demorou muito tempo
A***v –
cool! I like it
I***n –
Быстрая доставка, очень красивая вещица!!
R***n –
رائع
A***r –
22 days delivery, Bigger than I thought, still good tho… Thanks
A***. –
didn’t came but i had good contact with the store
K***n –
Beautiful!!!
M***a –
Все ок!
S***i –
molto carina
M***t –
exactly like the picture, very nice piece
Customer –
unfortunately it lost its colour after a week or so
A***L –
Es precioso
A***a –
Não recebi
A***z –
good
S***r –
One of the BEST SELLERS. All products are High Quality Excellent costumer service. Fastest shipping to Canada. Highly Recommended!
V***r –
Красивая подвеска. Под розовое золото. Юбка темнее, чем ожидала.
Customer –
Очень красивая подвеска! Правда длину бы я укоротила на 5-7 см
A***z –
el vendedor me lo envió en su momento, pero no me llegó me comuniqué con él y me dió a elegir entre el reembolso o mandarme otro. y aceptė otro y ya me llegó!!!! está hermoso gracias al vendedor y a aliexpres
M***a –
Очень классная штука, длинная, цвет металла красивый, качество отличное, рекомендую. До Красноярска шло около месяца.
L***k –
ok super exstra wygląda
A***a –
Очаровательно! Качество на 5
S***r –
I LOVE THIS SELLER SO MUCH! As soon as I see that box wrapped in blue tape, I know who it is from. Quality Products, my customers LOVE them, FAST shipping to Canada, AMAZING Customer service. I HIGHLY RECOMMEND THIS SELLER <3 ♡
Customer –
Tardó 1 mes en llegar. Pero es muy bonito. Gracias vendedor.
E***v –
Прелестная вещица!!!!!
Customer –
very beautiful and high quality!!!! i love it!!!!!
E***e –
Прекрасный кулон, очень качественно выполнен. Очень быстрая доставка. Рекомендую.
M***i –
Tempi di consegna molto veloci, la imagen con quanto detto accurato, collana per uso cottidiano e anche a la moda, bello.
N***s –
Супер красивая балерина. Цепочка длинная. Спасибо большое прадавцу.
L***o –
Ok
L***r –
Exactly as described. Good quality. Fast shipping.
M***o –
Me encanta, me encanta 🙂
E***e –
Piękny naszyjnik
Y***v –
Упаковка в комплект не шла конечно . Вы не поверите у разных продавцов заказывал и это четвертая попытка. До сегодняшнего дня ни один не дошел. Это первый и я черезмерно счастлив!!!
S***I –
i loveed it .im amazed with it .i thought it was shorter but it is in a perfect length .very satisfied .i definitely recommend the store.i just i with the chain didn’t get dark and lose its brightness
A***a –
very pretty
U***b –
Beautiful
O***o –
все отлично, завернуто много раз в пупырку, до минска 20дней
C***s –
lindo…igual a la foto
E***v –
Nice quality for this price
S***i –
cadena super larga y de un amarillo muy artificial.
W***w –
Очень милая вещица
C***f –
Hermosa, en buen estado, seguiré pidiendo.
D***a –
Думала, что длинна цепочки будет длиньше
Customer –
very nice
M***r –
bigger than expected so perfect a beautifull gift
V***a –
Preciosa igual que en la foto
P***z –
Muy bonitos se ven de buena calidad, falta probarlos a ver que tanto duran
R***a –
lovely 🙂
P***a –
Jest idealny taki jak na zdjęciu:D
F***e –
bello
R***a –
Por el precio está bien es bonita.
J***o –
Mi madre encantada con su regalo
H***d –
Thank you for such a beautiful thing. She is gona love that. Thank MR Wu
R***r –
Очень красивые!!! Доставка чуть меньше месяца.
O***i –
Bon article
F***d –
merci
Customer –
Es muy bonito
Customer –
Es muy bonito y me llego de forma inesperada porque no iba bien en l seguimiento x donde iba pero al final llegó bien y más o menos pronto
Customer –
está muy bonita me encantó igual a la imagen de promoción buena comunicación con el vendedor envío rápido.
N***d –
very beautiful
M***I –
merci beaucoup pour la livraison rapide, je suis tres satisfait du produit
F***f –
очень красивое украшение
A***R –
śliczny!
L***l –
Красиво. Но верхняя цепочка немного выше, чем на фото. Но это не мешает.
N***n –
hermoso igual que la descripción
Customer –
Ok
E***l –
Очень красивая подвеска, все соответствует описанию, цепочка длинная, доставка до СПб 1месяц 10 дней. Спасибо продавцу за такую красоту!
E***i –
Muy bonito me encantó.
R***a –
Excellent
M***i –
perfetto
M***a –
Śliczne, łańcuszek drobny i ładny, przyszło po miesiącu