Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***s –
Es una experiencia de compra perfecta. He recibido lo que se prometía y esperaba. Viene en unos embalajes individual, sencillo pero bonito. Recomendable
A***a –
Меньше, чем на картинке, но все равно очень красивый браслет. Понравился, спасибо:)
L***e –
Superfast delivery, amazing jewelry, ordering for the second time and very happy. Highly recommend.
D***a –
muy bonito y original, la cadena es corta.
M***k –
디자인이 좋습니다.
R***n –
The bracelet is a little short
T***u –
Very fast delivery. Nice. I really like it.
V***a –
Быстрая доставка, очень красивые украшения, классная упаковка! Кейс с тянущейся пленкой, никогда такой не видела) а еще в подарок инрушечный банан и салфетки для чистки серебра. Спасибо продавцу!
T***n –
классный браслет
I***a –
Очень быстрая доставка – около недели. Милый, изящный дизайн. И приятные бонусы ^^ В общем, рекомендую товар и продавца
B***d –
Good
K***a –
Cute and delicate. Sent along with polishing cloth and really sweet little stuffed banana as a gift.
S***i –
stunning bracelet
Customer –
доставка больше 2х месяцев, продавец 3 раза продлевал защиту. но оно того стоило, нереально тонкий и аккуратный
M***a –
Цепочка очень тонкая, хорошо смотрится на руке
V***n –
Very nice looking pieces of jewellery. Very delicate items.
S***C –
It is really beautiful, the package is really original and came perfectly with a special handkerchief.
V***a –
Está muy bien terminado y viene muy bien presentado en un estuche. Fue un regalo para mi mujer y quedó muy contenta
A***a –
bellissimo!!!
D***d –
good quality products)!!
Customer –
biraz küçük ama kibar
R***m –
Быстро, красиво, качественно, соответствует описанию! Очень довольна, продовца рекомендую. До Нижнего Новгорода дошла меньше чем за 2 недели))) буду заказывать ещё)))
I***v –
красивое
D***a –
Шикарный браслет , отличное качество. Стильно смотрится на тонкой ручке. Оригинальная упаковка , трек отслеживался , до Калининграда дошли за 10 дней. Продавец в подарок положил симпатичные сережки. Советую данного продавца
S***r –
amazing
N***e –
чудесный браслет! очень точное описание, ещё подарили салфетки для протирки, упаковка подарочная 😉
P***v –
Быстрая доставка! Трек отслеживается на всем пути!
T***b –
The item is wonderful, more beautiful in reality. The store also gave me a little banana surprise which is very cute. I recommend it. The order was made in 21 February and it come on 14 March, I’m from Romania and is actually quite fast.
I***n –
Amazing bracelet, very good quality
M***z –
Me encanta esta colección de joyitas. Igual que en la foto. Me llegaron pronto y juntas . Bien protegidos en un estuchito mínimo para guardar . Gracias señor vendedor.
N***o –
Очень красивый набор! Элегантно, не массивно. Работа аккуратнейшая! Приятный бонус – серьги гвоздики.
I***e –
La pulsera es hermosa, delicada, es perfecta, tal como se muestra en la imagen, el estuche es muy original y me encanto el regalo, muchas gracias
J***k –
빠른 배송 좋습니다.
T***a –
очень нежный браслетик! в подарок бананчик и салфетка
N***a –
but quite small
E***i –
Ordered on 26.04, shipped on 28.04, received on 07.05, super fast free shipping! Bought the whole Van Gogh’s set on offer for 39.33$ and it’s totally worth it!
T***n –
Extremely fast shipment. Nine days to KHI, PK. Very good quality material, great finishing. Seller recommended.
T***a –
Очень красивый браслет, маленький и элегантный. Доставка очень быстрая- около недели. В подарок положили брелок банан и серёжки.
Customer –
simply beautiful, thank you!!
S***g –
good
J***O –
Perfecto!
A***m –
Very fast delivery – 2 weeks. Beautiful
R***h –
Decent made and good store
D***s –
tnx very nice look
Customer –
I like it very much.
D***y –
Качество отличное, необычная упаковка. Продавца рекомендую, трек отслеживался.
I***d –
Нежный, яркий и необычный браслет. Сделан аккуратно и качественно.
A***a –
Красивый браслет, правда очень тонкий. В комплекте был плюшевый банан. Маленькая неприятность, на момент покупки была акция, сережки бесплатно, правда дата не стояла. На мой вопрос почему они не пришли, продавец ответил что, на момент покупки ещё этой акции не было, в итоге неприятный осадок остался. Доставка в Москву 10 дней.
Customer –
Beautiful bracelet, though the charm is slightly smaller than expected. Thanks!
D***d –
Muy lindo, me encanto! Llego rápido, antes de lo esperado.
Z***n –
+++
E***a –
Vera beautiful! Loved it!
T***n –
As usual, fast delivery in KHI, PK. Excellent quality material, great packing. Recommended.
G***N –
llegaron rápido, muy bonitos, excelente calidad, regalos lindos
P***a –
Es muy linda, es necesario considerar q es muy delicada la cadena.
A***l –
perfecto
P***I –
Molto bello
K***v –
все пришло четко, продавца рекомендую!
V***d –
le bracelet est magnifique et de très bonne qualité mais le boucles offertes en cadeau sont arrivées cassées
G***r –
товар прибыл все нравиться единственное минус, была дыра в проекте,незнаю где ее сделали,но лучше чтобы продавец в пупырке ее высылал.
P***a –
i gioielli fatti da questa ragazza sono qualcosa di spettacolare, brava!
M***a –
Очаровательный браслет, а понравилось не только мне, брала в подарок (+ остальное из серии Ван Гога) то закажу и себе))
M***E –
1
M***i –
Nice
L***N –
Beautiful tiny bracelet (approximately 1 cm for the circle), unique design like always in thaya’s shop.
S***o –
Delivery before time , arrived well packed, beautiful and gentle the only thing- you need help to put it on recommended
H***i –
Perfect exactly as picture
Customer –
Tal cuál las fotos, super bonita. ¡Me encantó!