Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Браслет точно как на картинке. Доставка очень быстрая, спасибо продавцу.
E***h –
Excellent thanks
N***n –
The shell look bigger than photo
K***. –
Very nice, I recommend it. Nicely made and a good price.
S***s –
Perfect
A***a –
Parfait identique à la photo !
A***k –
Eine schnelle Lieferung! Tolle Fußkettchen, ich bin sehr zufrieden. Vielen Dank 🙂
L***o –
Very nice item!
R***n –
Beautiful .. fast shipping
G***g –
Very cute
B***n –
Super snelle levering
Customer –
Chulos…un pelin bastas…pero bien
I***v –
Очень круто!!!
V***a –
Très joli bracelet pour poignet ou cheville. Couleurs fraîches et lumineuses pour l’été. J’ai enlevé la petite pierre turquoise car je trouve que c’était trop chargé. Bon produit, je recommande! ❤
B***m –
Bardzo ładna brazloletka polecam przyszła w terminie polecam sprzedawcę
O***s –
Bonita como na fotografia. Entrega rápida em Portugal! 🙂 Obrigado
M***a –
Very good product, good quality, fast delivery, and it fits my ankle or my wrist as well.
C***s –
ziet eruit zoals op de foto. netjes verzonden en snel.
Customer –
Nice product!! Very fast delivery!!!
S***a –
très contente des bracelets..
L***e –
Sublime
J***e –
Very goooood
Customer –
Ok
Y***n –
Heel mooi! Leuke kleur!
M***n –
I love it ❤️
S***s –
excellent quallity. buy with confidence
G***s –
thank you
Customer –
Leuk enkelbandje! Goed product.
P***z –
igual q en la foto
P***z –
Perfecta
M***s –
Beautiful
C***i –
Conforme à la photo !!
Customer –
Gorgeous!
D***e –
Very happy with this order, came really quickly, 100% recommend. Looks exactly like in a pic 😉
L***n –
כמו בתמונה, משלוח מהיר
N***e –
Tres jolie et bien emballé
Customer –
Trop beau
A***i –
precioso
K***a –
хорошенькие. без нареканий)
A***r –
very nice product
A***r –
really nice product, very good quality
P***c –
Piękna, przyszła w 12 dni
T***z –
preciosa
K***x –
Muy bonita Es preciosa voy a comprar más Me encantaría esta tienda y muy rápido
W***r –
Nice
P***z –
preciosa!!!
Customer –
thanks very nice
A***a –
beautiful
A***a –
super szybka dostawa. piękne bransoletki
N***z –
Son bonitas
C***o –
Preciosa!!! Me encanta!!
Customer –
Same as the picture
F***s –
Correspond à l’image. Nickel
V***r –
very beautifull same as the picture
A***o –
Muy bonitas
K***s –
A little deferent colours but its ok
S***n –
Really Nice anklets. I ordered 3 for my girls and myself, because they are adjustable they fit nicely. Really happy with it!
R***a –
duas semanas para Portugal. tal como na foto.
C***h –
Echt helemaal super!!!
M***k –
Świetna jakość! Polecam!
D***h –
Very long delivery, more than 2 month. The jewelry is very beautiful, but big for me.
Customer –
Me encanta. Igual que la foto. Es muy bonita.
A***y –
Très joli
Customer –
Fast shipping
N***r –
100% recomendable la he usado todo el verano y no se ha roto ni he tenido ningún problema igual que en la foto perfecto todo
M***a –
טיפה גדול מהמצופה
K***c –
tolle Fusskette
Y***r –
Cool came fast
Y***r –
ok
M***n –
As described.
Customer –
Amazing ! Thank you, will buy again it’s awesome
I***z –
This anklet looks beautiful on… great quality, my friends endup ordering for them
A***a –
Óptima qualidade!
I***a –
Perfecta
Customer –
Leuke enkelband! Bestelling was sneller binnen dan verwacht
E***z –
piekne bransoletki
S***n –
preciosa
S***i –
Super joli.
N***k –
Gleich wie auf dem Foto
I***k –
Brazoletka jest świetnia.Polecam w 100% Dziękuję sprzedawcy
Customer –
Great
L***. –
Pulsera preciosa, tal cual se anuncia
A***A –
Pedido recibido antes de lo esperado. viene protegido en su bolsita de plástico, es exactamente igual a la descripción y viene con nudo corredero para ajustar con facilidad al tobillo. Esperemos que dure mucho 🙂
A***a –
Все ок
Customer –
très joli!
L***. –
preciosa, repetiré! :)!
B***d –
Très joli ! Arrivée rapide !
W***z –
wszystko ok jak na zdjęciu
S***a –
Chegou muito bem. Gosto muito. Boa qualidade.
Customer –
Thx, very nice!
A***d –
super fast delivery, super nice items
Customer –
muy bonita ,me gusta mucho
M***z –
Buena calidad. Envío rápido. Muy bonita. Parece resistente.
A***i –
جميلة