Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kytna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***v –
Доставка быстрая, продавец сразу отвечает на любой вопрос и отправили мне товар уже на следующий день. Товар хорошо и красиво упакован, выглядит хорошо, как на фото. в подарок положил мне маленький сюрприз Очень рекомендую. Отслеживание товара отличное
J***n –
Much more beautiful than I imagined. It will be an appreciated gift at unbelievable price
Y***t –
livraison rapide . collier très beau pour Noël …
M***a –
Миленький кулончик, аккуратный, достаточно крупного размера. Отдельное спасибо за игрушку и тряпочку для протирания украшения.
D***v –
Всё круто) + бонус
O***a –
Нежная и яркая подвеска, очень фотогеничное))) Оказалась даже больше, чем я рассчитывала (диаметр -1 см). Хорошая упаковка. Интересный дизайн, закажу из ассортимента еще обязательно! Отправили на следующий день после заказа. Все очень четко и быстро.
C***a –
Dear store, I received the items without any damage,thank you very much for your gift.
R***a –
Muy bonito.. igual que en la foto.. no creo que sea 100% plata pero parece de buena calidad, quizá tenga un baño en plata..
N***a –
Bellissima!!! uguale alla foto, love it!
Customer –
Reçu rapidement Pas de Problème Le colliers est très jolie !
V***a –
Малюсенькое, но красиво мерцает.
Customer –
It even more beautiful in person, looks bigger very nice and delicate piece. Thank you.
M***h –
Excellent store fast delivery good qulity ptoduct thnakyou
A***u –
sadece 8 günde geldi anlatıldığı gibi güzel bir ürün. kesinlikle tavsiye ederim.
A***a –
кулончик очень милый
J***e –
I’ve got one of these necklaces too and it’s just perfect, i won’t take it off anytime soon. Also, there is a brand new cloth so i can keep it clean like it deserves. And the plush banana that came with is the cutest little thing! Thank you so much for brightening my day.
C***e –
Arrivé rapidement et dans un très bon emballage ! Petit cadeau (peluche banane) + chiffon pour nettoyer le bijou + bijou très bien protégé, très joli ! je suis satisfaite de ma commande 🙂 je recommande vivement ce vendeur !
T***n –
Absolutely stunning, colour changes when looking from a different angle or background colour. A++. Necklace could be a little bit longer.
Customer –
Подвеска прелесть ! Лёгкая , на на тонкой цепочке , нежная , прекрасное украшение на каждый день . Есть в этом маленьком полукруге из стекла и фольги некое волшебство , не иначе его изготовили феи в лунную ночь 😉 Игра света преображает кулон . Упаковка прекрасная , в подарок продавец положил милейший банан , который надо сказать сразу пришелся по душе детям 🙂 Спасибо большое !
Customer –
Красота , прекрасный кулон ! Упаковка надёжная , доставка быстрая . Благодарю !
Customer –
Sản phẩm rất đẹp, gửi hàng nhanh, khuyên bạn nên mua. Riêng tôi thích mặt đá nhỏ hơn một chút. Màu thực tế như hình ảnh này.
Customer –
great store, thank you!
T***y –
Просто чудесное украшение,на подарок просто супер!Работа идеальная,ювелирная.Камень,хоть и кристалл,переливается всеми цветами,похож на лунный камень.Продавцу огромное спасибо.очень довольна.И еще получила в подарок тряпочку для серебра.
J***r –
J’adore ce collier, il est magnifique. J’ai acheté le bracelet également. Le produit est identique à la description et est arrivé rapidement. Je ne l’ai pas encore essayé, la chaîne à l’air fragile à voir avec le temps. Je suis très satisfaite de ma commande 🙂
M***i –
very nice necklace,fast shipping and delivery,and really nice gift inside the package,thank noi vero much!!!
S***l –
Good store. Highly recommend. Product matches with description. Very first delevary. I am fully satisfied. Seller put a gift. Thanks seller
M***a –
I love the necklace! It’s so delicate and beautiful. The shipping was very fast only 10 days to Bulgaria .
A***o –
Precioso colgante! Estoy encantada. Muy buena calidad, bien empaquetado y rápido. Y con un pequeño regalo.Vendedor recomendado!
A***r –
Almost 11 days delivery.. Came in a nice package, also store sent a cute gift.. Thanks alot
K***c –
너무 영롱하고 이뻐요!! 사은품? 으로 인형도 같이 보내 주셨어요!!
F***k –
Beautiful!
N***N –
excellent
L***a –
Очень красивый кулон.Смотрится изящно.Отдельное спасибо продавцу за быструю отправку и спасибо за подарочки…
Customer –
Beautifuuuul !
N***n –
отличный магазин! Продавец быстро отправил и доставил заказ, положил две пары серёжек в подарок (одни из них серебряные) и два брелока-мягкие игрушки. Рекомендую магазин!
G***a –
Es hermoso! Lo recomiendo. Esperemos que no se oscurezca. Llego muy rapido!
M***o –
really loved it…amazing
Customer –
All good and fast
J***a –
Thank you! Its beautiful !!!! And thank you for the presents!:)
I***a –
Обещали серьги в подарок, а прислали банан. Колье очень красивое
W***o –
My first expression when i open the package.. it was soooooo surprise!! Can’t stop keep looking at it. BIG LOVE
F***s –
Muy lindo tal cual en la foto mucha caldad y el envio super rapido 100% confiable
L***C –
Very pretty!
S***s –
ok
U***e –
very nice
Customer –
The product was fast and beautiful
A***K –
I received my order after 14 days! The chain is quite thin, I hope it will be strong. Nice box it can be used as a gift, but inside the box the bead is not fixed. The stone slightly changes a color depending on the lighting from blue with greenish lights to blue with purpleish. Small banana is a gift from the store.
C***r –
Perfect
N***L –
thank you so much for the necklace 🙂 it’s beautiful and exactly as described 🙂 i bought it for my mom as a birthday present and she loves it! also, it’s nice of you to send a gift too, it’s really cute and soft 🙂
P***r –
Fast shipping, great product
Customer –
Very cute product x)
Customer –
Very nice .
V***k –
perfect! Highly recommended!
S***i –
it’s like picture . I loved it
M***a –
El producto fue enviado rápidamente. Es idéntico a lo que se ofrece y a las imágenes mostradas por el vendedor.
M***a –
Заказала 26.03. Доставили 12.04. (Ярославль) Продавец оставил в подарок брелок банан и тряпочку для протирки камня. Подвеска соответсвует описанию. Длина 45 см смотрится хорошо не коротко.
A***h –
Very cool,
P***k –
Товаром довольна, плюс продавец ещё положил подарок.
A***z –
très bonne qualité
A***z –
Thanks!
Customer –
Super joli et raffiné. je vais commander le modèle foncé 🙂 . Emballage parfait. Arrivé en 1 mois
E***a –
Ожерелье очень и очень нежное, но ошиблась с длиной изделия, нужно было заказывать 55 см. ь
A***a –
Товар дошёл быстро и вовремя. Соответствует описанию
A***a –
Украшение шикарное! Всё как в описании и на фото. До СПб доставили за неделю – рекордно быстрая доставка. С продавцом не общалась. Те, кто пишут про подарок-банан, видимо заказывали не одно украшение.
Customer –
Es precioso. Sello de plata 925 detrás del cristal y también en el cierre. Es perfecto!
K***y –
Loved it
V***v –
Очень хороший кулон. Сделано качественно.Упаковка замечательная, повреждений нет.
A***l –
Thank you very much store and very beautiful, I recommend this seller
J***n –
It’s very beautiful ..love it
V***s –
Very satisfied, looks beautiful and fast delivery
D***k –
очень нравится рекомендую. буду заказывать ещё. спасибо
Customer –
Two weeks have passed and It is here and all I can say is that it is amazing, looks really elegant and quality is really high.
Customer –
Super quality, quick delivery, packaging was good, First-rate service!
M***g –
Hij is prachtig. Mooie kleur en prettig om te dragen. Snelle verzending, 2,5 week naar Nederland. Heel mooi verpakt. Leuk voor jezelf maar zeker ook als cadeautje.
I***i –
Wow. It’s very beautifull.. I like it.. Love this one..
N***e –
Muy bella la piedra. Tal vez la cadena no sea muy resistente, se ve fragil. Llego después de lo acordado, con 9 días de atraso. Sin embargo estoy conforme con la compra
B***n –
Hizli kargo tebrikler